Testimonials

We realise it is a leap of faith sometimes, to use a virtual company. Our business model is unconventional and it is easy to decide that we are perhaps unable to deliver against some of the more traditional companies in the market place. We would ask that you speak to our current customers and that you read our testimonials below, they give us a warm glow and we hope they will make you feel a little more comfortable. Some of these have been requested for our annual IS0 Audits some have been delivered freely.

Just a note to say that from a personal perspective I have found your company performance to be excellent. You have always been available when I have needed help and have been extremely flexible with any non-standard requests that I may have had.

In addition to the general feedback forms that you get from course attendees I would like to add that any verbal feedback I have received has been positive, especially with regard to the professionalism of the trainers. Jan Hill – National Grid Transco

“Under the terms of our contract, we had 14 days to cancel courses. During the roll-out, we had numerous transport strikes which impacted on peoples’ ability to get to venues. Hemingway just moved the dates which saved the organisation considerable money and demonstrated real partnership.”

“Trainers would do dummy runs to test journey times from their homes to the training suites,” J Calcott, Islington Borough Council

“Many suppliers could offer us off the peg training but the level of engagement Hemingway offered is very unusual. Nothing was off the peg, nothing was ‘one size fits all. We were also empowered to do our own learning and develop our own trainers which has helped with sustainability”. R Gent, Derbyshire County Libraries

“Trainers had adoring fans because they are so good. They were able to recognise that some people were struggling and responded to that without causing embarrassment”.
E Ratcliffe, Lancashire Libraries

“They reacted to support a course at very short notice when another provider let us down. They put a tailor made course together in 3 days, I have never come across anyone else that can do that,” P Fisher, National Grid Transco

“Some courses resulted in low numbers. Rather than the trainer having an afternoon off, they have done an impromptu walk around the building and offered 1-to-1 surgeries – literally just walked into a room and asked if anyone needed any help,”
L Smith, NHS PASA

I am writing to thank you for the excellent training and support which you and your staff have provided to Derbyshire County Council Libraries and Heritage Department. The preparation, planning and delivery of training has been consistently high. Special thanks to Paul Francis who is an exemplary trainer and has encouraged even the most reluctant delegates and raised their confidence levels. The evaluation forms completed by staff after their ECDL training have been very positive. Jaci Brumwell - Derbyshire Library Service

“On behalf of Lancashire County Library and Information Service our response to your request for feedback is as follows:

We are wholly satisfied if not delighted with the quality, pitch and delivery of the training sessions for ECDL and supporting courses. Our staff are happy and pleased with the training ambience your trainers bring to their sessions. All of your trainers working in our County are well received. Our staff are most pleased with how they are treated and with the patience, help and respect your trainers offer. They are professional in their approach.
Janet Donbavand is again professional in her approach. She is most helpful and strives to ensure that she produces what we as customers require. She is keen to deliver a high quality product. Her responses to enquiries and questions are rapid and her co-operation in dealing with issues is appreciated. She is friendly and approachable. Any problems arising that are directly under your control are dealt with quickly, professionally and without delay. There is good control and cooperation, together with good communications that display interest and a desire to satisfy and deliver a quality product”.
Enid Ratcliffe – Lancashire Library Service

Thank you for your email. In all my dealings with your company, I have found your staff to be extremely helpful, very accommodating and prompt to deal with my enquiries. In other words, faultless!
Lise Newton Harrison – Cheshire Library Service

I am taking this opportunity to express my thanks for the customer service and satisfaction received from Hemingway's to ensure training bookings are scheduled efficiently and that courses run smoothly.

As you know I follow through all training programmed to gain feedback and ensure participating trainee satisfaction. I am pleased to be able to inform you training courses booked during the last six months in the south area have received positive feedback with a high level of satisfaction amongst delegates.

Thanks once again for helping me achieve with my Team through training.
Ann Lancaster – National Grid Transco

I have to leave today. Thanks for bringing some sunshine into my life over the last few months, I wish all our suppliers were as happy, amusing and efficient. You have been a breath of fresh air. Bill Winnicott – National Grid Transco