Delivering training to individual's right when they need it is a challenge. As you are sitting at your desk (or at home in your virtual organisation) - you come across something that you need to do with your document and can't. What you want to do is ask a colleague or friend but who - which contactable person will be able to help?

Wouldn't it be great if there was a person who was an expert right near by or easily contactable by email? Our customer thought so to - they decided to create a group of individuals within their organisation who would be trained to help in this situation.

The Hemingway Corporation developed a course programme that covered the whole of the MOUS syllabus up to Expert level. We felt though that these people would need to be sympathetic and approachable. That was down to the skill of our customer in choosing them but also we needed to build in some good practice for coaching and training. Our 'Super Users' would then be able to give the right information in the right way.

Great - so how would we know they were all working to the same standards and how much would they be used? Hemingway Corporation added some processes and support forms so that our customer could monitor progress.
Fantastic - a group of people who are there to help just in time! The final job was to let all the users know about the 'Super Users' and train them - easy! Well it would be except the 'super users' were to be found in 4 different locations and we didn't have the budget to move them together - besides they still have their own jobs to do..........
Our solution - we used a video conference system with smart board technology and delivered the training to the 'super users' in two-hour sessions, using this medium. We added some rules at the beginning of the course to help everyone get used to learning this way and it was really successful. All delegates (bar one) passed their MOUS certification and all are helping their colleagues just in time!